All Systems Operational

About This Site

Welcome to the Revenera System Status Dashboard. This page provides current availability information for our Revenera cloud products. If you do not see your cloud product listed below, please visit the Flexera System Status Dashboard.

Subscribe to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Revenera Support Team.

NOTE: All times are displayed in the Pacific Time Zone.

Uptime over the past 90 days. View historical uptime.
FlexNet Operations ALM Production Operational
90 days ago
99.94 % uptime
Today
FlexNet Operations ALM End User Portal ? Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations ALM Producer Portal ? Operational
90 days ago
99.94 % uptime
Today
FlexNet Operations ALM Production AWS Europe Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal AWS Europe ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal AWS Europe ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Device Activation Service AWS Europe ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service AWS Europe ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Device Activation Service AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM Production Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations LLM Production End User Portal Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations LLM Production Producer Portal Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM/LLM Licensing Operational
90 days ago
99.94 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service ? Operational
90 days ago
99.9 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service ? Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations Reporter Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations ALM User Acceptance Testing ? Operational
90 days ago
99.49 % uptime
Today
FlexNet Operations ALM End User Portal UAT Operational
90 days ago
99.5 % uptime
Today
FlexNet Operations ALM Producer Portal UAT Operational
90 days ago
99.48 % uptime
Today
FlexNet Operations ALM User Acceptance Testing AWS Europe Operational
90 days ago
99.92 % uptime
Today
FlexNet Operations ALM End User Portal UAT AWS Europe Operational
90 days ago
99.88 % uptime
Today
FlexNet Operations ALM Producer Portal UAT AWS Europe Operational
90 days ago
99.88 % uptime
Today
FlexNet Operations Cloud Device Activation Service UAT AWS Europe Operational
90 days ago
99.92 % uptime
Today
FlexNet Operations Cloud Licensing Service UAT AWS Europe Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM User Acceptance Testing AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal UAT AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal UAT AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Device Activation Service UAT AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service UAT AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM User Acceptance Testing Operational
90 days ago
99.91 % uptime
Today
FlexNet Operations LLM UAT End User Portal Operational
90 days ago
99.9 % uptime
Today
FlexNet Operations LLM UAT Producer Portal Operational
90 days ago
99.91 % uptime
Today
FlexNet Operations ALM/LLM Licensing UAT Operational
90 days ago
93.19 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service UAT Operational
90 days ago
87.97 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service UAT Operational
90 days ago
98.41 % uptime
Today
FlexNet Connect Production Operational
90 days ago
99.98 % uptime
Today
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
90 days ago
99.99 % uptime
Today
FlexNet Connect Update Service (installshield.com) ? Operational
90 days ago
99.99 % uptime
Today
FlexNet Connect Publisher Service ? Operational
90 days ago
99.97 % uptime
Today
Usage Intelligence Operational
90 days ago
100.0 % uptime
Today
Revenera Community Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance: FlexNet Operations SSL Certificate Updates in PROD Jun 7, 10:00-11:00 PDT
Revenera makes use of SSL certificates to protect the transmission of sensitive information in the use of FlexNet Operations Cloud applications. The certificates are installed and used on Revenera web servers for establishing a secure line of communication between you and the application.

The following certificates were updated in UAT on May 5th:

UAT Compliance endpoint (FNO LLM and ALM)
*.compliance.flexnetoperations.com

UAT Enterprise Portal (FNO LLM only)
*.subscribenet.com

UAT Producer Portal (FNO LLM only)
manageruat.subscribenet.com

To allow for additional time to test in UAT, the certificates will be updated in Production at the following times:

Production Compliance endpoint (FNO LLM and ALM)
*.compliance.flexnetoperations.com – June 7th between 10:00 am - 11:00 am PDT

Production Enterprise Portal (FNO LLM only)
*.subscribenet.com – June 7th between 10:00 am - 11:00 am PDT

Production Producer Portal (FNO LLM only)
manager.subscribenet.com – June 7th between 10:00 am - 11:00 am PDT

Note: The Producer Portal certificates are used for the management endpoints within FlexNet Operations License Lifecycle Management (LLM) for a few customers who are still using the legacy “subscribenet.com” url. These endpoints are used for most customer integrations, including web services and batch processing. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before June 7, 2022.

What steps need to be performed for integration clients?
If the client is configured to trust either the intermediary or root CA certificate, no action is required. If the client is configured to use the explicit *.subscribenet.com certificate, the client truststore will need to be updated with the new certificate. Note: The subscribenet.com certificates have a new intermediate certificate, while the compliance.flexnetoperations.com certificates were generated with the old intermediate.

How does my organization prepare for the renewal if we are using the certificate for integration purposes with Revenera?
Please forward this email to the group, within your organization, responsible for managing the integration and have them follow the steps outlined in the FlexNet Operations Cloud - Digital Certificates. For FlexNet Embedded Local License Servers, we advise following the instructions described in the Best Practice: Keeping SSL Certificate Information on Local License Servers Synchronized with Certificate Updates in FlexNet Operations Cloud article. Alternatively, you can contact Revenera’s Support Team for additional assistance.

The new certificates can be found in the Revenera Community : https://community.flexera.com/t5/FlexNet-Operations-News/Scheduled-Maintenance-FlexNet-Operations-SSL-Certificate-Update/ba-p/233007#M91
Posted on May 11, 10:43 PDT
Past Incidents
May 22, 2022
Scheduled Data Warehouse Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 03:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:00 PDT
Scheduled - Weekly maintenance for the data warehouse server is scheduled for:
BO UAT and Prod system will be restarted.

PDT: [2022-05-22], 3:00AM - 3:30AM
UTC: [2022-05-22], 10:00AM - 10:30AM
BST: [2022-05-22], 11:00AM - 11:30AM
IST: [2022-05-22], 3:30PM - 4:00PM


During this maintenance window, users may experience connectivity issues or unresponsiveness when accessing the following services and their data:

• FlexNet Operations Reporter
• Data Access APIs

We recommend users to schedule reports outside this regularly scheduled maintenance window.

Associated JIra
https://jira.flexera.com/browse/FNO-67240
May 19, 01:03 PDT
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
FlexNet Operations Cloud Data Center Outage: ALM UAT & ALM/LLM Device Activation Service UAT
Resolved - We successfully restored the UAT environment, and it is accessible now. Please use your existing URL and login credentials to access the portals.

Once you have successfully accessed your UAT environment, please follow the steps outlined in the knowledge base articles below. We strongly recommend that you follow our guidelines to rebuild and reconfigure your environment to be fully operational.

We also recommend that you coordinate the efforts within your team internally as some of the changes require global settings that impact all users within your organization.
• Customers using FlexNet Embedded on FNO ALM
• Customers using FlexNet Embedded on FNO LLM
• Customers using FlexNet Publisher, Electronic Software Delivery (ESD) or Software Container Delivery functionality on ALM and LLM

In addition to the above, please review the list of Frequently Asked Questions (FAQs) to help with more general questions.

If you have questions or run into issues, please file a support ticket. Our teams have been trained and will be able to assist you.
May 16, 11:24 PDT
Update - An email with a detailed update and next steps has been sent to impacted customers. If you did not receive the email or have further questions, please contact us at customer-ops@flexera.com or through the normal support process.
May 9, 11:11 PDT
Update - We have uncovered additional issues while restoring the LFS DB and will continue to work on restoring the UAT environment. We are working on sharing a detailed plan with you on Monday morning, May 9, by 9AM CT.

Should you need urgent access to a testing environment, please email customer-ops@flexera.com and we will provide you with an alternate environment.
May 6, 15:24 PDT
Update - We are continuing to monitor the progress of the restore.
May 6, 07:44 PDT
Update - The fix is to restore the LFS database and currently it is being implemented, and it may take another 24-48 hours to complete.
Additional areas of impact were found and the list has been expanded to include these areas as well.

- Any requests to ALM/LLM Cloud Device Activation Service, will fail.
- While requests to existing CLS will be successful, no new CLS will be created or provisioned.
- Any updates to existing entitlements or any new entitlements to existing CLS will not be updated or reflected on the CLS.
- While usage requests to CLS will be successful, usage reports will not be accessible and will not be updated for the duration of this issue.
- Users cannot login to ALM Producer Portal and End User portal.
- Web Service requests against the Manage Device Service endpoint will fail.
- Other FNO operations should not have any impact.

This page will be updated as soon as more information is available.
May 5, 08:38 PDT
Update - The fix is to restore the LFS database and currently it is being implemented, and it may take another 24-48 hours to complete.
- Any requests to ALM/LLM Cloud Device Activation Service, will fail.
- While requests to existing CLS will be successful, no new CLS will be created or provisioned.
- Any updates to existing entitlements or any new entitlements to existing CLS will not be updated or reflected on the CLS.
- While usage requests to CLS will be successful, usage will not get sent to UAS.
- Users cannot login to ALM Producer Portal and End User portal
- Web Service requests against the Manage Device Service endpoint will fail
- Other FNO operations should not have any impact

This page will be updated as soon as more information is available.
May 5, 06:56 PDT
Identified - We have identified the root cause and fix is being implemented.
May 5, 03:09 PDT
Investigating - We are currently experiencing a service outage with our FlexNet Operations ALM UAT and ALM/LLM Cloud Device Activation Service UAT. Our team is investigating the issue and working to resolve it.
This page will be updated as soon as more information is available.
May 5, 00:58 PDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
FlexNet Operations ALM User Acceptance Testing AWS Europe Outage
Resolved - Our monitoring has confirmed that the fix is working as expected. This incident has been resolved.
May 12, 03:16 PDT
Update - We are continuing to monitor for any further issues.
May 12, 02:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 01:26 PDT
Investigating - We are currently experiencing a service outage with our FlexNet Operations ALM User Acceptance Testing AWS Europe.
This is impacting the End User Portal, Producer Portal & Cloud Device Activation Service.
Our team is investigating the issue and working to resolve it.

This page will be updated as soon as more information is available.
May 12, 00:19 PDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
May 8, 2022

No incidents reported.

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