All Systems Operational

About This Site

Welcome to the Revenera System Status Dashboard. This page provides current availability information for our Revenera cloud products. If you do not see your cloud product listed below, please visit the Flexera System Status Dashboard.

Subscribe to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Revenera Support Team.

NOTE: All times are displayed in the Pacific Time Zone.

FlexNet Operations ALM Production Operational
90 days ago
99.91 % uptime
Today
FlexNet Operations ALM End User Portal ? Operational
90 days ago
99.92 % uptime
Today
FlexNet Operations ALM Producer Portal ? Operational
90 days ago
99.91 % uptime
Today
FlexNet Operations ALM Production AWS Europe Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM End User Portal AWS Europe ? Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM Producer Portal AWS Europe ? Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations Cloud Device Activation Service AWS Europe ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service AWS Europe ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production AWS North America Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM End User Portal AWS North America Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM Producer Portal AWS North America Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations Cloud Device Activation Service AWS North America Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations Cloud Licensing Service AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM Production Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations LLM Production End User Portal Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations LLM Production Producer Portal Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM/LLM Licensing Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service ? Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service ? Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations Reporter - New Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM User Acceptance Testing ? Operational
90 days ago
99.56 % uptime
Today
FlexNet Operations ALM End User Portal UAT Operational
90 days ago
99.58 % uptime
Today
FlexNet Operations ALM Producer Portal UAT Operational
90 days ago
99.55 % uptime
Today
FlexNet Operations ALM User Acceptance Testing AWS Europe Operational
90 days ago
99.95 % uptime
Today
FlexNet Operations ALM End User Portal UAT AWS Europe Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations ALM Producer Portal UAT AWS Europe Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations Cloud Device Activation Service UAT AWS Europe Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations Cloud Licensing Service UAT AWS Europe Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM User Acceptance Testing AWS North America Operational
90 days ago
99.95 % uptime
Today
FlexNet Operations ALM End User Portal UAT AWS North America Operational
90 days ago
99.92 % uptime
Today
FlexNet Operations ALM Producer Portal UAT AWS North America Operational
90 days ago
99.93 % uptime
Today
FlexNet Operations Cloud Device Activation Service UAT AWS North America Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations Cloud Licensing Service UAT AWS North America Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM User Acceptance Testing Operational
90 days ago
99.82 % uptime
Today
FlexNet Operations LLM UAT End User Portal Operational
90 days ago
99.83 % uptime
Today
FlexNet Operations LLM UAT Producer Portal Operational
90 days ago
99.82 % uptime
Today
FlexNet Operations ALM/LLM Licensing UAT Operational
90 days ago
99.94 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service UAT Operational
90 days ago
99.91 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service UAT Operational
90 days ago
99.97 % uptime
Today
FlexNet Connect Production Operational
90 days ago
100.0 % uptime
Today
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Connect Update Service (installshield.com) ? Operational
90 days ago
100.0 % uptime
Today
FlexNet Connect Publisher Service ? Operational
90 days ago
100.0 % uptime
Today
Usage Intelligence Operational
90 days ago
99.35 % uptime
Today
Revenera Community Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - This is reminder for the scheduled Disaster Recovery Failover Test as planned on Dec 5th, 2021, 8AM to 12PM PST.
For complete information please click the link below :
https://status.revenera.com/incidents/dhfpc2k6gfs1
Dec 2, 10:03 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 25, 16:49 PST
Scheduled - Revenera conducts periodic failover tests of the entire FlexNet Operations service running our Primary Data center location to our Disaster Recovery (DR) data center site in Illinois. We will be performing failover tests beginning Sunday, December 5th at 8 AM PST until 12PM PST. FlexNet application services operating within the Amazon Web Services (AWS) infrastructure will be impacted during this exercise.

The following scenarios indicate where your service could be impacted during the fail over period:

• If you have outbound firewall rules in place that limit outbound access to IP addresses or networks associated with any FlexNet Operations Cloud Service, you must include our DR network block 64.27.162.0/24 in your outbound firewall rules.

• FlexNet Operations may have brief service disruptions on Sunday between 8 AM and 10 AM as each service fails over to our Disaster Recovery facility and again on Sunday between 10 AM and 12 PM as they are failed back to our primary facility.

• During the failover on Sunday between 8 AM and 10 AM, FlexNet application services operating within the Amazon Web Services (AWS) infrastructure such as Updates and Insights (UAI), Data API, Auth Services and Registry Services will be unavailable.

• To facilitate the failover exercise, Revenera will be changing the associated DNS records to utilize the Disaster Recovery site. If your applications currently use custom or third-party applications to interact with our service, and those applications cache DNS records longer than normal TTL settings, those applications may no longer be able to connect to the service after the failover has been executed. A simple restart of your application(s) or application server(s) should resolve this issue.

• FlexNet Operations Cloud Electronic Software Delivery (ESD) customers who add new files to the upload site (upload.flexnetoperations.com) without loading them into the application prior to the start of the failover will need to re-upload them after the failover is complete. Any files already loaded to production will function normally during the time we are running in the Disaster Recovery site.

Our SRE and Engineering departments have a detailed plan to perform the failover activities. If any issues are encountered, we also have a roll-back plan to switch back to our primary datacenter quickly. If you notice any issues during the failover period or after we have switched back to production, please let us know immediately through your normal channels of communication with Revenera.
Nov 10, 12:30 PST
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Completed - The scheduled maintenance has been completed.
Nov 27, 02:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 PST
Scheduled - In preparation for the disaster recovery failover exercise scheduled on Dec 5th 2021, Revenera will need to make configuration changes to the hosted Production environment.

PROD Data Center
PST: 2021-11-27, 02:00 - 02:15AM
UTC: 2021-11-27, 10:00 - 10:15 AM
GMT: 2021-11-27, 10:00 - 10:15 AM
IST : 2021-11-27, 03:30 - 03:45 PM

These changes will require restarts which will incur downtime of no more than 15 mins on Production. During this time, access to services on the Production environment may be interrupted.
Nov 17, 11:33 PST
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - This incident is now resolved. All systems are stable and operational.
Nov 22, 10:20 PST
Update - We have identified the issue and the applications are now restored. We are actively monitoring the system.
Nov 22, 09:30 PST
Monitoring - The issue has been identified and resolved. The applications have been restored and we are currently monitoring the systems.
Nov 22, 09:27 PST
Investigating - We are experiencing issues accessing ALM Producer Portal, End User portal and the Device Licensing Service. Our teams are actively working on restoring the applications.
Nov 22, 08:41 PST
Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 02:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:02 PST
Scheduled - Weekly maintenance for the data warehouse server is scheduled for:

PDT: [2021-11-21], 3:00AM - 3:30AM
UTC: [2021-11-21], 10:00AM - 10:30AM
BST: [2021-11-21], 11:00AM - 11:30AM
IST: [2021-11-21], 3:30PM - 4:00PM

During this maintenance window, users may experience connectivity issues or unresponsiveness when accessing the following services and their data:

• FlexNet Operations Reporter
• Data Access APIs

We recommend users to schedule reports outside this regularly scheduled maintenance window.
Nov 19, 02:30 PST
Nov 20, 2021

No incidents reported.