Resolved -
The fix has been applied to the FlexNet Operations AWS Legacy AWS NAM Production environment, now called FlexNet Operations Production NAM7. This incident is considered resolved. If you experience any issues, please contact Revenera Technical Support for further assistance.
Mar 16, 10:51 PDT
Update -
A fix has been applied to the FlexNet Operations ALM in AWS NAM UAT environments, including the formerly known Legacy AWS NAM UAT. We are actively monitoring for any further issues on these environments and we will provide an update for Legacy AWS NAM Production when more information is available.
Mar 14, 12:33 PDT
Update -
The issue has been remediated for FlexNet Operations ALM running in AWS NAM Production environments. If you observe any issues in this environment, please contact Revenera Technical Support for further assistance.
We are working on a fix for FlexNet Operations ALM in AWS NAM UAT and Legacy AWS NAM UAT/Production environments. We appreciate your understanding and we will update you as soon as more information becomes available.
Mar 13, 10:02 PDT
Identified -
A remediation has been implemented for this issue. In the meantime, our team is actively working on a permanent fix. We will keep you updated as soon as we have more information available.
Mar 12, 23:07 PDT
Update -
The issues appear to be limited to FlexNet Operations ALM in the AWS NAM and Legacy AWS NAM UAT/Production environments. FlexNet Operations LLM UAT/Production environments are unaffected by these issues.
Mar 12, 10:56 PDT
Investigating -
FlexNet Operations ALM/LLM is experiencing connectivity issues that may affect bulk upgrade and entitlement import related jobs, as well as entitlement replication to the ESD through bulk upgrade jobs.
We are working to resolve the issue and will provide an update once more information is available.
Mar 12, 10:21 PDT