FlexNet Operations Cloud Incorrectly displayed non‑English characters in system‑generated email communications.
Update - Fix Deployed to User Acceptance Testing (UAT)
The fix addressing the UTF‑8 character handling issue has now been successfully deployed to the User Acceptance Testing (UAT) environment. Our validation and functional testing in UAT have completed successfully.
We are currently monitoring the behavior of the fix in this environment to ensure stability and confirm there are no unintended side effects.

Next Steps
Continued monitoring in the UAT environment is in progress.
Pending final verification, we are planning a production deployment on Monday, April 20.
We will update this status page once the fix is deployed to Production or if timelines change.

Important Note
As previously communicated, this fix prevents new occurrences of UTF‑8 character corruption. Any data that was already created with corrupted characters prior to the fix will not be automatically corrected and will require updates to the source records after deployment.
We appreciate your patience and will continue to share updates as we move toward full resolution.
Apr 17, 2026 - 09:07 PDT
Update - We are continuing to work on a fix for this issue.
Apr 16, 2026 - 11:15 PDT
Identified - Update: Clarification on Scope of UTF‑8 Character Impact
In addition to email‑related issues previously reported, some customers may experience issues when creating users or accounts with non‑English (UTF‑8) characters via the application user interface.

Specifically:
- The issue only impacts users and accounts created or edited via the UI.
- API‑based creation and updates are not affected.
- Records created via the UI with non‑English characters may display incorrectly.
- Data exports or extracts that include these UI‑created records may contain corrupted character data.

The fix currently being prepared for deployment will prevent new occurrences of this issue.
However, downstream processing of data that was already created with corrupted characters will not automatically correct that data, and any previously corrupted values in extracts will persist unless the source records are updated after the fix is applied.

Next Steps:
- The validated fix corrects character handling across email processing, account and user creation.
- Deployment remains the top priority due to business and data integrity impact.
- We will update this status page once deployment is complete.

Workarounds:
Until the fix is deployed, customers are advised to:
- Avoid using non‑English characters when creating or modifying email templates, users or accounts through the UI, where possible.
- Use API‑based processes if UTF‑8 characters are required.

We recognize the impact this has caused and appreciate your patience as we work to fully resolve the issue.
Apr 16, 2026 - 09:44 PDT

About This Site

Welcome to the Revenera System Status Dashboard. This page provides current availability information for our Revenera cloud products. If you do not see your cloud product listed below, please visit the Flexera System Status Dashboard.

Subscribe to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Revenera Support Team.

NOTE: All times are displayed in the Pacific Time Zone.

Uptime over the past 90 days. View historical uptime.
FlexNet Operations ALM Production NAM1 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM End User Portal NAM1 Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM Producer Portal NAM1 Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service NAM1 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service NAM1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production NAM2 Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM End User Portal NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service NAM2 Operational
90 days ago
99.89 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service NAM2 Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM Production NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production NAM4 Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM End User Portal NAM4 Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM Producer Portal NAM4 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service NAM4 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service NAM4 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production NAM6 Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM Producer Portal NAM6 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Cloud Device Activation Service NAM6 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Cloud Licensing Service NAM6 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LaaS Operational
90 days ago
99.87 % uptime
Today
FlexNet Operations ALM Production NAM7 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM End User Portal NAM7 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal NAM7 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Cloud Device Activation Service NAM7 Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM Cloud Licensing Service NAM7 Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM Production EU1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal EU1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal EU1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Device Activation Service EU1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service EU1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Production EU2 Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM End User Portal EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal EU2 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations Cloud Device Activation Service EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM Production NAM Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations LLM Production End User Portal NAM Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations LLM Production Producer Portal NAM Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations Reporter Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM User Acceptance Testing NAM1 Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM End User Portal UAT NAM1 Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM Producer Portal UAT NAM1 Operational
90 days ago
99.95 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service UAT NAM1 Operational
90 days ago
99.95 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service UAT NAM1 Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM User Acceptance Testing NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal UAT NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal UAT NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service UAT NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service UAT NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM User Acceptance Testing NAM3 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM Producer Portal UAT NAM3 Operational
90 days ago
99.97 % uptime
Today
FlexNet Operations ALM Cloud Device Activation Service UAT NAM3 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM Cloud Licensing Service UAT NAM3 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations LaaS UAT Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM User Acceptance Testing NAM4 Operational
90 days ago
99.96 % uptime
Today
FlexNet Operations ALM End User Portal UAT NAM4 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal UAT NAM4 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Cloud Device Activation Service UAT NAM4 Operational
90 days ago
99.88 % uptime
Today
FlexNet Operations ALM Cloud Licensing Service UAT NAM4 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM User Acceptance Testing EU1 Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM End User Portal UAT EU1 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations ALM Producer Portal UAT EU1 Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations Cloud Device Activation Service UAT EU1 Operational
90 days ago
99.98 % uptime
Today
FlexNet Operations Cloud Licensing Service UAT EU1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM User Acceptance Testing EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal UAT EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal UAT EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Device Activation Service UAT EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations Cloud Licensing Service UAT EU2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM User Acceptance Testing NAM Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations LLM UAT End User Portal NAM Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations LLM UAT Producer Portal NAM Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations Production Copy Service NAM Operational
90 days ago
99.99 % uptime
Today
FlexNet Operations ALM End User Portal PCS NAM1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal PCS NAM1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service PCS NAM1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service PCS NAM1 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal PCS NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal PCS NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service PCS NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service PCS NAM2 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal PCS NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal PCS NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service PCS NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service PCS NAM3 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM End User Portal PCS NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM Producer Portal PCS NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Licensing Service PCS NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations ALM/LLM Cloud Device Activation Service PCS NAM5 Operational
90 days ago
100.0 % uptime
Today
FlexNet Operations LLM PCS End User Portal NAM Operational
90 days ago
99.91 % uptime
Today
FlexNet Operations LLM PCS Producer Portal NAM Operational
90 days ago
99.93 % uptime
Today
Revenera Community Operational
90 days ago
100.0 % uptime
Today
Revenera Documentation Operational
90 days ago
100.0 % uptime
Today
Usage Intelligence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2026

No incidents reported today.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Service Disruption – FlexNet Operations Analytics (Production)
Resolved - The fix has been applied to the EU environment.
Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.
Apr 17, 08:30 PDT
Identified - The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability.

Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.
Apr 17, 08:11 PDT
Investigating - Issue:
The FlexNet Operations Analytics service is currently unavailable in the Production environment.

Impact:
Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU.


Current Status:
Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.
Apr 17, 06:36 PDT
Apr 16, 2026
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026
Revenera Usage Intelligence servers
Completed - The scheduled maintenance has been completed.
Apr 12, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:30 PDT
Scheduled - Maintenance for the Usage Intelligence servers is scheduled for the time window below:

PDT: 2026-04-12, 01:30 AM - 07:30 AM
EDT: 2026-04-12, 04:30 AM - 10:30 AM
UTC: 2026-04-12, 08:30 AM - 14:30 PM
IST: 2026-04-12, 02:00 PM - 20:00 PM

During the maintenance, the following Usage Intelligence services will not be available:
- V3 dashboard (analytics.revenera.com)
- V3 APIs (analytics-api.revenera.com)

Users may also experience delays in synchronizing data to the platform (SDK call home).
Apr 10, 07:27 PDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Reporter Data Refresh Delay in FlexNet Operations ALM/LLM Production Environments
Resolved - The Reporter data refresh has completed successfully.
Apr 9, 09:51 PDT
Investigating - We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments:

-All Reporter data in FlexNet Operations LLM Production
-Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production

Note: Non-Software Delivery in FlexNet Operations ALM is unaffected by the data refresh delay.

We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support.
Apr 9, 06:30 PDT
Apr 8, 2026
Reporter Data Refresh Delay in FlexNet Operations ALM/LLM Production Environments
Resolved - The Reporter data refresh has completed successfully.
Apr 8, 12:16 PDT
Investigating - We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments:

-All Reporter data in FlexNet Operations LLM Production
-Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production

Note: Non-Software Delivery in FlexNet Operations ALM is not affected by the data refresh delay.

We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support.
Apr 8, 11:47 PDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

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