Resolved
This incident has been resolved.
Posted Nov 06, 2025 - 04:05 PST
Update
We are continuing to monitor for any further issues.
Posted Nov 06, 2025 - 03:11 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 06, 2025 - 02:31 PST
Update
The issue has been identified and a fix is being implemented.
Posted Nov 06, 2025 - 01:57 PST
Identified
The team is actively working toward a permanent resolution. In the meantime, LLM API functionality may continue to experience disruptions. This issue is being addressed with utmost priority, and we will provide updates as they become available.
Posted Nov 06, 2025 - 00:05 PST
Update
Our team has implemented a fix to address the file synchronization delays impacting Software Delivery (ESD). While this issue has been mitigated, we are continuing to work closely with our service provider to resolve the ongoing email delivery problems affecting all FlexNet Operations LLM emails and FlexNet Operations ALM Software Delivery (ESD) update notifications. We will provide additional updates as soon as more information becomes available.
Posted Nov 05, 2025 - 13:57 PST
Investigating
Please note that the proposed fix did not resolve the ongoing issue. As a result, our team has escalated the matter to the service provider for further investigation and support in identifying a solution. We will provide additional updates as soon as more information becomes available. Thank you for your continued patience and understanding.
Posted Nov 05, 2025 - 11:25 PST
Update
Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.
NOTE: This issue has been extended to include UAT and Production Copy Service (PCS) environments. We've removed the Device Activation Service and Cloud Licensing Service from the list of affected components. Those services continue to remain operational.
Posted Nov 05, 2025 - 09:49 PST
Identified
Our team has identified the cause of the issue and is actively working with our service provider to implement a solution. We will update the status based on the results.
Posted Nov 05, 2025 - 08:42 PST
Update
As we continue to investigate the issue, we've observed a degradation in performance that is resulting in email delivery delays for the following services:
-FlexNet Operations LLM
-Software Delivery (ESD) update notifications in FlexNet Operations ALM
Our teams are actively working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.
Posted Nov 05, 2025 - 07:39 PST
Update
We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.
Posted Nov 05, 2025 - 07:03 PST
Investigating
FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying uploaded file availability. We are actively working to resolve the issue and will provide updates as more information is available.
Posted Nov 05, 2025 - 05:56 PST
This incident affected: FlexNet Operations ALM Production NAM2 (FlexNet Operations ALM End User Portal NAM2, FlexNet Operations ALM Producer Portal NAM2, FlexNet Operations ALM/LLM Cloud Device Activation Service NAM2, FlexNet Operations ALM/LLM Cloud Licensing Service NAM2), FlexNet Operations ALM User Acceptance Testing NAM1 (FlexNet Operations ALM End User Portal UAT NAM1, FlexNet Operations ALM Producer Portal UAT NAM1), FlexNet Operations LLM Production NAM (FlexNet Operations LLM Production End User Portal NAM, FlexNet Operations LLM Production Producer Portal NAM), FlexNet Operations LLM User Acceptance Testing NAM (FlexNet Operations LLM UAT End User Portal NAM, FlexNet Operations LLM UAT Producer Portal NAM), FlexNet Operations ALM Production EU1 (FlexNet Operations ALM End User Portal EU1, FlexNet Operations ALM Producer Portal EU1, FlexNet Operations Cloud Device Activation Service EU1, FlexNet Operations Cloud Licensing Service EU1), FlexNet Operations ALM User Acceptance Testing EU1 (FlexNet Operations ALM End User Portal UAT EU1, FlexNet Operations ALM Producer Portal UAT EU1), FlexNet Operations ALM User Acceptance Testing NAM4 (FlexNet Operations ALM End User Portal UAT NAM4, FlexNet Operations ALM Producer Portal UAT NAM4), FlexNet Operations ALM Production NAM7 (FlexNet Operations ALM End User Portal NAM7, FlexNet Operations ALM Producer Portal NAM7, FlexNet Operations ALM Cloud Device Activation Service NAM7, FlexNet Operations ALM Cloud Licensing Service NAM7), FlexNet Operations ALM Production NAM6 (FlexNet Operations ALM Producer Portal NAM6, FlexNet Operations ALM Cloud Device Activation Service NAM6, FlexNet Operations ALM Cloud Licensing Service NAM6, FlexNet Operations LaaS), FlexNet Operations ALM User Acceptance Testing NAM3 (FlexNet Operations ALM Producer Portal UAT NAM3), FlexNet Operations ALM User Acceptance Testing NAM2 (FlexNet Operations ALM End User Portal UAT NAM2, FlexNet Operations ALM Producer Portal UAT NAM2), FlexNet Operations ALM Production NAM3 (FlexNet Operations ALM End User Portal NAM3, FlexNet Operations ALM Producer Portal NAM3, FlexNet Operations ALM/LLM Cloud Device Activation Service NAM3, FlexNet Operations ALM/LLM Cloud Licensing Service NAM3), FlexNet Operations ALM Production NAM1 (FlexNet Operations ALM End User Portal NAM1, FlexNet Operations ALM Producer Portal NAM1, FlexNet Operations ALM/LLM Cloud Device Activation Service NAM1, FlexNet Operations ALM/LLM Cloud Licensing Service NAM1), FlexNet Operations ALM Production NAM5 (FlexNet Operations ALM End User Portal NAM5, FlexNet Operations ALM Producer Portal NAM5, FlexNet Operations ALM/LLM Cloud Device Activation Service NAM5, FlexNet Operations ALM/LLM Cloud Licensing Service NAM5), FlexNet Operations ALM Production NAM4 (FlexNet Operations ALM End User Portal NAM4, FlexNet Operations ALM Producer Portal NAM4, FlexNet Operations ALM/LLM Cloud Device Activation Service NAM4, FlexNet Operations ALM/LLM Cloud Licensing Service NAM4), FlexNet Operations ALM User Acceptance Testing EU2 (FlexNet Operations ALM End User Portal UAT EU2, FlexNet Operations ALM Producer Portal UAT EU2), FlexNet Operations ALM Production EU2 (FlexNet Operations ALM End User Portal EU2, FlexNet Operations ALM Producer Portal EU2, FlexNet Operations Cloud Device Activation Service EU2, FlexNet Operations Cloud Licensing Service EU2), and FlexNet Operations Production Copy Service NAM (FlexNet Operations ALM End User Portal PCS NAM1, FlexNet Operations ALM Producer Portal PCS NAM1, FlexNet Operations ALM End User Portal PCS NAM2, FlexNet Operations ALM Producer Portal PCS NAM2, FlexNet Operations ALM End User Portal PCS NAM3, FlexNet Operations ALM Producer Portal PCS NAM3, FlexNet Operations ALM End User Portal PCS NAM5, FlexNet Operations ALM Producer Portal PCS NAM5, FlexNet Operations LLM PCS End User Portal NAM, FlexNet Operations LLM PCS Producer Portal NAM).